Error when opening MS Office 365 attachments from inside KAPA Application
Some users may encounter the following error when trying to open some MS Office attachments from inside the KAPA application.
This error might be encountered from computers with Microsoft Office 365 version installed. It is caused by a security feature of MS Office and is not caused by KAPA Application.
To overcome this error, the user must open the following applications of MS Office 365 and make the following change to each of them independently :
- MS Word
- MS Excel
Instructions:
1) Open MS Word application, and click on the "File" menu on the top left corne
2) A new screen will appear an on the left side there is a menu. Click on " Options" (bottom)
3) The "options" window will open. On its left side, there is a menu. Click on "Trust Center"
4) Then click on the "Trust Center Settings" button.
5) On the left side menu, click on " Protected View". The following screen will appear.
6) Deselect ( Un-check) the 2 first checkboxes on the right side , and click "OK"
- Enable Protected View for files originating from the Internet
- Enable Protected View for files located in potentially unsafe locations
7) You are now ready and can close all relevant windows. Repeat exact same process for MS EXCEL.